Frequently Asked Questions

Frequently Asked Questions

Once you have purchased the 3-day rental pass, an email will be sent to you with the login details.  Please make sure to check your junk folder if you cannot find the email in your inbox. The on-demand show will be available to watch for 3 days from the day of purchase.

Open your web browser and navigate to www.lovetrain.eventlogin.co.uk.

Head to the ‘Player’ tab and entre your credentials which you used to purchase your ticket.

At the top of the page you will see a tab labelled ‘player’. Clicking this will take you directly to the page with the player on.

Here are our top tips for accessing the show:

– Use Google Chrome

– Close all other browser windows & any software you do not require

– Use a HDMI lead (if available) to plug your computer into your TV to enjoy the show on a larger screen.

– Ensure other devices which connect to the internet are disconnected

**PLEASE NOTE** Not all Smart TV’s will work with this service.

 

Navigate to the web browser app on your smart TV (consult your user manual for guidance on this). Once loaded, navigate to www.lovetrain.eventlogin.co.uk. Depending on your TV and internet connection it may take a few seconds to load.

Head to the ‘Player’ tab and entre your credentials which you used to purchase your ticket.

Once logged in you will see a new tab appear at the top of the page labelled ‘player’. Clicking this will take you to the player page.

Once on the player page, turn up the volume and get ready for the party.

Here are our top tips for accessing the show:

– Ensure other devices which connect to the internet are disconnected

Open the web browser app on your smart phone, once loaded navigate to www.lovetrain.eventlogin.co.uk.

Head to the ‘Player’ tab and entre your credentials which you used to purchase your ticket.

Once logged in you will see a new tab appear at the top of the page labelled ‘player’. Clicking this will take you to the player page.

Once on the player page, turn up the volume and get ready for the party.

Here are our top tips for accessing the show:

– Make sure your connected to Wifi if available

– Use headphones for a better audio quality

– Close apps which you don’t need

Please use the Support Form. Please note we are unable to provide support for your devices – please consult your user manual.